Hi! We have recently implemented schedule generator work in our company, so I can tell you from my own experience. Firstly, setting up the system does require attention, but it is worth it. In automatic mode, https://shifton.com/shift-scheduling takes into account the preferences of employees, their working hours and even necessary breaks. This allows the system to independently create a schedule, which significantly saves time for HR and managers. But for the system to really work correctly, you need to enter all the data about the employees: this is not only their availability, but also their schedule preferences (for example, who wants to work when, and who cannot work in the evenings). After you enter all the data, the system will use algorithms to create a schedule that will select the optimal distribution of shifts based on all these factors. Of course, this does not mean that the system is perfect: there are situations when someone cannot go to work for some reason, and at such times you have to intervene manually. Manually, you can easily adjust the schedule by simply dragging shifts between employees. This is quite convenient, and Shifton's interface is quite intuitive for such cases.
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In principle, it sounds quite interesting. At work, we are also currently discussing the transition to automated planning, but so far only with the idea of implementing Shifton. Considering all the pros and cons, I can say that it is important not only to set up the system correctly, but also to monitor its relevance. It is clear that it optimizes the planning process, but it could turn out that you rely on the machine and then encounter problems due to incorrect data or misunderstandings with employees.