- CHICKEN FAQ'S -

We guarantee 100% healthy chicks when you take your chicks home with excellent livability or your money back / stock replaced. We will offer a refund, replace stock, or give credit toward any bird that had been properly cared for but had died within 36 hours of your pickup date. Please report your losses as soon as they happen and no later than the end of the 36 hours. At no time will our guarantee exceed the original purchase price. We offer a 90% sexing accuracy guarantee. For errors resulting greater than guaranteed, we will refund the difference between the female and male price or offer a replacement chick of the same breed or a credit towards another chick of your choice. Sexing errors can be reported when birds reach 10 weeks of age and no later than 12 weeks after hatch date. Straight Run chicks means chicks were not sexed and there is no sexing guarantee.

1. Select Pickup Date: pickup date is the date the chicks are 2 days old and ready to go home. Live poultry will be available for pick up on pickup date and up to 24 hours after. NO EXCEPTIONS! If you do not pick up your order during stated pick up times, you forfeit the amount you paid for the live poultry because of the perishable nature of the product. Orders of 25 or more birds must be picked up on pickup date and no later. 2. Hatching Week: An email confirmation will be sent out as soon as chicks have hatched with all pickup information.

All or partial orders must be cancelled at least 14 days before pickup date, no order will be canceled 14 days prior to pickup date. On local pick up orders, there will be a $2.50 charge on all cancelled orders and on any shipped orders, there will be a $10 charge.

Pay by PayPal or credit card: Visa, MasterCard, Discover, or American Express.

Email order to service@chasehatchery.com to receive an invoice to pay. All orders must be accompanied with payment: PayPal or Credit Card numbers.

To you as our customer is to provide healthy good quality chicks that when transfered to you are in good condition.

Is to provide an environment with proper heat, food and water as given in our Chick Care Guide. To report any issues as instructed above.

- AT NO TIME WILL ORDERS BE BOOKED WITHOUT PAYMENT. ORDERS ARE BOOKED FIRST COME WITH PAYMENT, FIRST SERVED. - While we have taken many precautions to insure accurate pricing, we cannot guarantee pricing to be free of typographical errors. PRICES SUBJECT TO CHANGE WITH NOTICE. Online prices supersede all prior pricing. - When we collect your card holder data, such as: name, address, phone number, email address and credit card number with expiration date we do not share this information with any third party. At NO time will Chase Hatchery accept any returns of live poultry, sick poultry or dead poultry. If you have encountered a problem please contact us.

An area of 2-3 quare feet per mature bird is ideal depending on size of bird.

Make sure the birds are not overcrowding each other. Also stress, feed deficiencies, illness and boredom all cause feather pecking. Add grass clippings or leafy alfalfa hay to the pen to eliminate boredom. If this does not work, you may try an anti-peck spray or anti-peck device which fits over the beak.

We do not offer beak trimming service for the simple fact that the beak will grow back if the procedure is performed on birds under 6 weeks old. If you decide to have the beaks trimmed we recommend having it done before the birds start to lay.

It varies from breed to breed. Some breeds will start to lay as early as 17 weeks old and other breeds may take up to 30 weeks before they start to lay. All hens need enough sunlight to lay. It is common for hens to not lay between the months of October through March, but don't worry, all hens are born with however many eggs they will lay in their lifetime, so if they take a break during the colder months, they will lay for a longer period of time.

It is not recommended as the older, larger birds may peck on the smaller, younger birds. They can be put together if you wait until the birds are similar in size. Some pecking may still occur in the beginning, but after a few days the birds should settle into a new pecking order.

We recommend 1 rooster for every 6-8 hens. Keep in mind, hens will lay eggs without a rooster present but the eggs will not be fertile.

We do not recommend mixing breeds of poultry together in the same pen due to the fact they can pick up a disease called blackhead.

Figure on about 7 hens per nest box hole.

This comes from a deficiency in their diet and you need to increase the amount of calcium or vitamin D the hens are receiving. Adding Oyster shell to their feed will also help harden the shell.

You can do it before they start laying, but if you medicate them after they start laying, you must wait 30 days after treatment before you can use the eggs.

For maximum egg production, it is recommended that hens get 14 hours of continuous light each day. They need periods of darkness as well. It is best to monitor the amount of light they receive with a timer set to turn on and off consistently at the same time every day.

In order to coax your chickens to use the nest box, it should be located 18 to 20 inches from the floor. Also, try to eliminate any dark corners as they like to hide in dark spots to feel protected while laying an egg.

Chickens go through a normal molting stage at about 18 months old. This molting period usually lasts for 3 to 4 months. Egg production will cease during the molting period, but will resume at a slower rate after the birds end molting.

Your eggs can be stored up to 7 days and will not significantly affect the hatching, but up to 14 days can definitely decrease your hatch.